Frequently Asked Questions
IS MY PERSONAL INFORMATION KEPT PRIVATE?
The information you provide when you sign up to Lauren Simpson’s programs, such as your name, address, height and weight, etc is private and only Lauren and her team have access to this information. We do not use your photos, emails or social content or personal information without your prior consent. The Lauren Simpson website is private and secure and we take the utmost care in ensuring your privacy and information is protected. We use a PCI compliant third payment gateway system Stripe so that none of your payment details are retained on our website.
DOES LAUREN OFFER ONE ON ONE COACHING?
Lauren does not currently offer one on one coaching or private personal training sessions. She has a great range of online programs and challenges on offer - there really is something for everyone. For an opportunity to meet Lauren in person keep an eye out on social media for group workshops and events.
HOW MUCH CONTACT WILL I HAVE WITH LAUREN?
Lauren will be providing you with loads of training and nutritional tips throughout your program. She will also be keeping a close eye out on social media for your updates, so be sure to tag her as she would love to see your progress and cheer you on.
WHAT PAYMENT METHODS ARE AVAILABLE?
We accept credit card payments (Visa or Mastercard) through our secure third party payment gateway Fat Zebra, Afterpay and Klarna.
Shop now, pay later with Klarna. We’ve partnered with Klarna to give you a better shopping experience. It’s smoooth and simple Select Klarna at checkout to buy now, pay later, and split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection. Don’t see your question here? Check out Klarna's full FAQ page. You can reach Klarna at anytime at https://www.klarna.com/au/customer-service or by downloading the Klarna app.
ARE THERE DIFFERENT LEVELS TO LAUREN’S PROGRAMS OR IS IT FOR ALL FITNESS LEVELS?
As the programs are personalized for your own individual needs, they can be made for all fitness levels. Each program increases in difficulty and intensity throughout the period of time to constantly challenge your body.
I’M A BEGINNER, WILL THIS BE TOO HARD FOR ME?
If you’re a beginner and have access to a gym you can select any of Lauren’s programs. If you don’t have access to gym equipment then we recommend you choose Lauren’s Beginner At Home Program.
ARE THE PROGRAMS CUSTOMISED TO MY NEEDS?
Yes, Lauren’s programs are customised to your needs based on your goals and your food preferences, using Lauren’s own unique training methods. However, Lauren’s challenges are not customised. Please refer to the product description for each challenge for more information.
WILL I NEED TO BUY FITNESS EQUIPMENT?
You do not need to buy fitness equipment to do Lauren’s programs, unless you are completing the At Home Beginner Training Program. For this program we recommend getting your hands on some moderately weighted dumbbells and a booty band.
DO I NEED TO JOIN A GYM TO DO LAUREN’S FITNESS PROGRAMS AND CHALLENGES?
You do not need to join a gym to do Lauren’s At Home Beginner Training Program, but all other Fitness Programs and challenges you will need access to a gym unless specified.
HOW WILL I RECEIVE THE WORKOUTS?
You will receive the workouts in digital format through Lauren’s online training platform. You will also be able to download and print your programs as a PDF.
I’M STRUGGLING TO STAY MOTIVATED, HELP?
Starting a new program can be exciting at first but we understand that sometimes your motivation wanes after a few weeks, this is why Lauren sends inspirational tips weekly on how to stay focused and achieve your goals. We know you can do this and we’re here to help you every step of the way.
WHO CAN I TALK TO ABOUT MY PROGRAM?
We have an expert team of trainers and nutritionists waiting to help and guide you on your journey, please contact us at email@example.com.
I’M NOT LOSING WEIGHT, WHAT AM I DOING WRONG?
Unfortunately, your body isn’t a computer and we don’t have control over when it decides to lose weight or where it loses it from but if you’re following the exercise and meal plans your body is definitely changing. Your photos are so important for this reason, you may not feel the changes initially but you will definitely see them in the first few weeks of starting your new program. We’d also encourage you to avoid the scales because you’re training hard and building muscle and the scales can’t show you your muscle growth and can be discouraging.
I FEEL REALLY GOOD AND I WANT TO DO MORE, WHAT CAN I DO?
Your training program is designed for best results so we’d encourage you to follow the program how it’s been written, however if you want to increase your weights to increase the intensity please go ahead.
CAN I DOUBLE UP MY TRAINING SESSIONS?
More is not always better, so we don’t recommend you double up your training sessions - two workouts twice a week does not equal one workout four times per week which is why Lauren has designed her programs to be spaced out throughout the week to include rest days. The split between rest days and training days is so important to your progression and achieving your goals. However, we understand that with busy schedules you may need to change things around, if this is the case please contact one of our trainers at firstname.lastname@example.org and we’ll be happy to help.
HOW IMPORTANT IS STRETCHING AND DO I HAVE TO DO IT?
Stretching is so important to prevent injury and DOMS (Delayed Onset Muscle Soreness). We encourage you to warmup and cooldown with each training session, this includes a good 5 minute stretch at the beginning and end of every session.
I’M STRUGGLING WITH A PARTICULAR EXERCISE, IS THERE AN ALTERNATIVE?
Some exercises will be difficult if you’re not used to them, we’d encourage you to try them and ask for assistance if you need it. All the exercises have been placed in the program for a specific benefit, however, if you’re really struggling with an exercise please contact one of our trainers at email@example.com and we’ll be happy to give you an alternative.
WHAT IF I DON’T HAVE TIME TO DO ALL THE TRAINING SESSIONS IN THE WEEK?
We understand life can be busy and you may be struggling to find time to fit in your exercise plan each day, if this is the case we’d encourage you to contact us at firstname.lastname@example.org so we can offer you some solutions. We don’t recommend you double up your sessions as this could result in injury and fatigue.
I’M GOING TO BE COMPETING AND WOULD LIKE LAUREN TO WRITE A PROGRAM FOR ME
You go girl - what a great goal to set for yourself. Lauren does not currently offer programs for competition prep. This is something she would love to offer in the future - watch this space.
I’M A MALE, CAN I DO LAUREN’S PROGRAMS TOO?
Absolutely, Lauren’s programs have been designed for both men and women to enjoy, so jump in guys we’d love to have you on the team!
ARE LAUREN’S CHALLENGES CUSTOMISED?
Lauren’s challenges aren't customised, however, some of her challenges will allow you to choose different fitness levels. You can choose between a regular or vegetarian meal plan and there are 3 different calorie levels to choose from.
CAN I CHOOSE WHEN I WANT TO START MY PROGRAM OR CHALLENGE?
Your program will begin within 15 minutes of creating your account on the training platform. If you are doing a customised program we can change the start date to suit your needs, however, if you are doing a challenge the start date is set and we’re unable to alter this for you.
HOW WILL I RECEIVE MY MEAL PLAN?
Your meal plan will be available on Lauren’s online training platform once you have created your account. You will also be able to download and print your programs as a PDF. The meal plan will be delivered weekly, and updated every 2 weeks so you don’t get bored.
CAN I ADJUST OR CUSTOMISE THE MEAL PLANS?
Your plan is customised to your individual food preferences and goals. You will be able to swap your meals from within your plan. If you have any other questions on adjusting your plan, email us at email@example.com
I USUALLY EAT HIGHER PROTEIN, CAN I SUBSTITUTE SOME CARBS FOR MORE PROTEIN?
The majority of meals from Lauren’s plans are approximately 30% protein. However, if you are used to a different macro split then it may take your body a week to get used to the change in macros. If you are used to a higher protein diet and are nervous about a higher carb approach, here are some options:
1. When there is a carb heavy meal, half the carb content and increase the protein content.
2. Eat the carb heavy meals around your workout so that way they will fuel you and be burnt off as energy relatively quickly.
3. Add a scoop of OxyWhey to a shake in the morning/post-workout/dessert and decrease the fruit content.
The way you pick the meals could change the macro split to 40% protein, 30% carb and 30% fat. Please let us know if you have any other questions, email us at firstname.lastname@example.org.
ARE THE MACRONUTRIENT VALUES GIVEN FOR COOKED OR RAW FOOD?
All the macronutrient values for the foods that appear in your meal plan are measured cooked unless stated in the name (such as oats).
ARE THERE VEGETARIAN OR VEGAN OPTIONS?
Yes, there are both vegetarian and vegan options with Lauren’s customised programs. As Lauren’s programs are completely individualised, most allergy requirements can be catered
for. Please email us at email@example.com if you need more information about your meal plan requirements.
Lauren’s challenges include a regular or vegetarian meals plan ad you can adjust the vegetarian option to suit your dietary requirements as a vegan.
CAN I DRINK COFFEE?
Yes you can, but try to drink it without milk or sugar! Do try to limit your beverage consumption to water, no-sugar-added iced tea, black coffee, and other zero-calorie beverages.
ARE LAUREN’S MEAL PLANS RECIPE BASED?
Lauren’s customised programs have a macro based meal plan, which means you will receive a carb, protein and fat ingredient and you can prepare it how you want, Lauren provides guidance on this before the program begins. Lauren’s challenges are recipe based so all the hard work is done for you, all you need to do is cook them up.
HOW MUCH DOES SHIPPING COST?
All purchases within the US from Lauren Simpson Fitness will be charged a delivery rate of $7- and will be sent via FedEx / Fedex Smart Post.
The shipping costs for international purchases range from USD $15- to a maximum of USD $35- depending on your location and the value of your order.
Following are the shipping costs for different regions.
All orders $7
All orders $15
Orders up to £22 -> £11 shipping
Orders up to £35 -> £18 shipping
Orders over £35 -> £25 shipping
Rest of the World
Orders up to $30 -> $15 shipping
Orders up to $49 -> $25 shipping
Orders over $49 -> $35 shipping
All successfully placed orders will be processed within 24-48 business hours and will then be dispatched from our warehouse in Sydney NSW.
HOW LONG WILL DELIVERY TAKE?
All global carriers have been affected by Covid 19.
Usual delivery time frames are off-kilter as couriers work to find routes, by land, air and sea, to deliver your packages safely and hygienically. You can track your delivery time anytime, by clicking on the provided link in your email.
Please check the Australia Post website (https://auspost.com.au/about-us/news-media/important-updates/coronavirus) for the most up to date information about their services.
If you do need any further help with understanding your tracking, please email your order number and query to our support team at firstname.lastname@example.org
Standard Delivery Times:
- Australia & New Zealand: 3 - 10 working days
Please note these delivery times are indicative only and can vary depending upon your location and delays with public holidays.
CAN I RETURN MY ORDER?
Please contact our team at email@example.com if you would like to arrange a return for any reason.
Returned products must be returned in their original undamaged packaging, and must be in a re-saleable condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 30 days of purchase.
I CAN’T ACCESS MY PROGRAM?
Please contact us by email at firstname.lastname@example.org and let us know your browser and device/desktop operating system details so that we can get you up and running ASAP.
WHEN WILL I RECEIVE MY PROGRAM?
Within a few hours of placing your order for one of Lauren Simpson’s programs you will receive a welcome email with a few pre-program tasks to complete. After a couple of days you will be redirected to the members portal and asked to provide further information about your training history, nutrition, and preferences so I can personalise your plan for you. Once you have logged into the members portal and completed the extra information on meal and training preferences, 24 hours later your program will be ready and we will send you an email to remind you. If you don’t receive your program within 24 hours of completing your additional information around preferences, please check your other folders (spam, promotion, etc). If you are still unable to find your program, please email Lauren’s Team at email@example.com with your order details.