• will use its reasonable endeavours to ensure that all Goods are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors beyond the control of may result in delays. is not liable for any loss or damage, whether direct, indirect or consequential, suffered by any one as a result of any such delays.
  • The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by and is subject to change without notice. Where scheduled dispatch of a Product is delayed by more than 1 week, customers will be notified by e-mail at the e-mail address nominated in their Order.
  • will not deliver Goods to PO box addresses.
  • Goods will be delivered by DHL courier service, and will take between 2 – 5 working days to deliver from the date of dispatch. For international Orders, delivery time may exceed 2 -5 working days.
  • You agree the Goods will deem to be delivered based on the shipping confirmation evidence determined from the tracking details provided by the relevant shipping company.
  • When ordering Goods from to be delivered to addresses outside Australia and its Protectorates, shipments will be made to you only after you explicitly agree to become Importer of Record (“IOR”) and as such customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the destination country and are solely responsible for the payment of duties, and taxes either at the time of sale if prepayment is required by or at the time of importation if prepayment is not required. 9.7 You hereby give a proxy or power of attorney (“POA”) to the shipping provider designated by for the customs clearance of products ordered by you. This POA authorizes designated shipping provider’s assigned customs broker to act on your behalf. designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR or the need of the POA and further state that the terms of the POA or terms of the purchase from and transportation conditions from designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further agreed to them.